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I had a terrible experience with Hugo when I filed a claim. It’s been 5 weeks since my accident, and even though my car was picked up 2 weeks ago, I still haven’t received a check. It eventually took me 2 months to get my claim paid, and they applied some weird deductible that cost me an extra $700.
I’ve been using Hugo for about 6 months now, and so far, I haven’t had any issues. As a 19-year-old driver with some things on my record, I’m paying less than $200 a month, which is amazing compared to the $350-$500 quotes I was getting elsewhere.
For me, Hugo is more of a temporary solution until I can afford “real” insurance. I pay about $300 a month, which breaks down to around $10 a day if I keep it on for all 30 days. I often turn it off on weekends when I’m not driving much.
I totaled my car while insured with Hugo, and honestly, I feel like I was scammed by them. This makes me really hesitant to rely on them if anything serious happens on the road.
I’ve been using Hugo consistently since March of last year, and I like that even with basic insurance, I can turn it on and off. When my car got stolen, I immediately turned off the insurance since a thief wouldn’t need it.
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